A VoIP phone system that knows who is calling
A modern phone system in the cloud or on your premises, with extensions on desk phones, computers and mobiles. It connects to our ERP: every call automatically opens the customer’s record.
- Keep your numbers
- Extensions on your mobile
- ERP integration
Features
Everything a professional phone system does, without the box in the office.
Auto attendant (IVR)
“Press 1 for orders, 2 for accounts.” Every call reaches the right team.
Queues & ring groups
Calls ring several extensions or wait in line with hold music.
Extensions everywhere
On an IP phone, your computer or a mobile app, with the same number.
Voicemail
Messages also arrive in your inbox as audio files.
Hours & holidays
Different routing in and out of hours, holidays and forwarding.
Call recording
Optional, for quality control, with callers informed as GDPR requires.
Statistics
Missed calls, waiting times and load per hour and extension.
Number porting
Keep your current numbers or get new ones, including in other cities.
Cloud or your own server
No hardware in the cloud, or on-premises installation where needed.
The call opens the customer’s record
With caller ID you see the customer record, their last order and any open balance before you answer.
- Caller identification: the customer or supplier record opens
- Click-to-call from any record
- Call history inside the record
- Missed calls as call-back tasks
- Also connects to the booking system and POS delivery
Who it is for
Manufacturing & wholesale
Customer orders with the record already open.
Delivery
The customer calls and their address is already there.
Offices & services
Reception, support and multiple departments.
Customer service
Queues, statistics and recording.
Frequently asked questions
What is a VoIP phone system connected to the ERP?
An internet phone system connected to your software: on every incoming call the customer or supplier record opens automatically, you dial with one click and missed calls become tasks. Grand Systems sets it up in the cloud or on your premises.
How much does the phone system cost?
The Grand Systems VoIP phone system starts in the cloud from €7 per month per extension, excluding VAT. Calls are charged by the telecom provider, depending on the plan.
Can I keep my numbers?
Yes. Number porting is done through the telecom provider and we handle it for you.
Do I need new phones?
Not necessarily. You can talk from a computer or mobile. We only suggest IP phones where they help.
What if the office internet goes down?
In the cloud, calls are forwarded automatically to mobiles, so you keep receiving them.
How much do calls cost?
Calls on the Grand Systems phone system are charged according to the provider’s plan. There are plans with unlimited calls to landlines and mobiles in Greece.
A proposal tailored to your business
A short conversation is enough for us to suggest a solution and a cost. No commitment.